Help Center

FAQ

Frequently Asked Questions

I’m having trouble placing a order. Is there someone I can contact?

I think I'm a victim of fraud, what do I do?

I forgot to add my discount code. Can you add it for me?

How do I know if the purchase I made was successful?

Can I add/or change something in my order after I placed it?

The items in my shopping cart are not showing me the correct prices compared to the website. What should I do?

I just received an e-mail saying that my order is cancelled. Why?

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

How do I make a return?

I have waited almost two weeks for my order. Is it lost?

I still haven’t received my refund, how long time does it take?